FAQ

F A Q 

Contact - Helen via; ovobloom@yahoo.com

Shipping - all orders will be dispatched within 3-5 working days.

USA SHIPPING

I still plan to ship to the USA despite the tariff changes instructed by the White House, from the 29th of August we will no longer be able to ship items under $800 free of taxes and charges to the USA. The UK tariff is set at 10% and this is what you SHOULD be charged. 
I send all my work as original artwork and this should be not charged any other tax, tariff, cost or exemption.

Please note I cannot be held responsible for goods that are delayed in transit or collection OR be liable for the mood the customs agent is in on that day.

EUROPEAN SHIPPING

Please note there will be an extra charge for you to accept your parcel due to new EU rules based on your countries VAT - HOWEVER. Many countries have a small % for original art, for example: The Netherlands VAT rate is 21% but original art is charged at 9%, therefore you will pay 9% of the declared value.

RETURNS POLICY

Firstly get in touch, talk to me.

If for any reason you are not happy with your purchase and wish to return it, please notify Ovo Bloom. - Helen Wilde by email (ovobloom@yahoo.com) within 21 days of receipt and return your order within a further 21 days. Your order should be returned in the original packaging. It is advisable that returned items are sent using ‘special delivery’ or 'tracked' so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded (less postage costs) within 7 days of Helen receiving your return. Please note, you are responsible for any postage costs incurred in returning or exchanging items.

Cancellations

If your order has been dispatched, please follow the returns policy procedure outline above.

Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Helen has given written consent. In this case please get in touch to be advised on the order status and the possibility of an order cancellation.

Lost/Delayed

If you have not received your parcel please get in touch, by logging into your account you are able to check your tracking or I will happily do this for you.

I will always do my very best to help find your parcel and replace if possible/refund if insurance covers the current situation and in the event of circumstances like theft or fraud will always report to the appropriate authorities. Refunds under circumstances where there is no insurance are at my discretion and every order will be dealt with individually.