F A Q
Contact - Helen via; email@example.com
Shipping - all orders will be dispatched within 3-5 working days.
Please be aware that there are still delays around the world due to Covid restrictions. Please note I cannot be held responsible for goods that are delayed in transit or collection.
Please note there will be an extra charge for you to accept your parcel due to new EU rules.
Firstly get in touch, talk to me.
If for any reason you are not happy with your purchase and wish to return it, please notify Ovo Bloom. - Helen Wilde by email (firstname.lastname@example.org) within 21 days of receipt and return your order within a further 21 days. Your order should be returned in the original packaging. It is advisable that returned items are sent using ‘special delivery’ or 'tracked' so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded (less postage costs) within 7 days of Helen receiving your return. Please note, you are responsible for any postage costs incurred in returning or exchanging items.
If your order has been dispatched, please follow the returns policy procedure outline above.
Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Helen has given written consent. In this case please get in touch to be advised on the order status and the possibility of an order cancellation.
If you have not received your parcel please get in touch, by logging into your account you are able to check your tracking or I will happily do this for you.
I will always do my very best to help find your parcel and replace if possible/refund if insurance covers the current situation and in the event of circumstances like theft or fraud will always report to the appropriate authorities. Refunds under circumstances where there is no insurance are at my discretion and every order will be dealt with individually.